Categoría del empleoTelemarketing / Atención Cliente
PuestoCustomer Service Rep for Mortgage Company (Work from home)
Lugar de trabajoRemote
Salario estimadoTo be discussed
Tipo de duraciónTiempo completo
Idiomas requeridosEnglish
Experiencia mínima2-3 Años de Experiencia
PreparaciónUniversity/college degree is a must
Familiarity with office software and phone systems like five9 is a plus
Previous experience in call center, especially in particular industry, preferred
Habilidades y FuncionesJob Functions:
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Collects proper documentation and analyses it.
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- Proven customer support experience
- Completely bilingual Spa/Eng
- Candidate must be able to work on Saturdays and half-days on Sundays
- Detailed oriented, organized, team player
- Documentation skills
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Analytical
- Reliable
If you meet all the requirements please present your application with full curriculum and contact information, email, Phone number and Skype ID
Breve descripción del trabajoThe Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services. Schedule’s appointments, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
PreparaciónUniversity/college degree is a must
Familiarity with office software and phone systems like five9 is a plus
Previous experience in call center, especially in particular industry, preferred
Habilidades y FuncionesJob Functions:
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Collects proper documentation and analyses it.
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- Proven customer support experience
- Completely bilingual Spa/Eng
- Candidate must be able to work on Saturdays and half-days on Sundays
- Detailed oriented, organized, team player
- Documentation skills
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Analytical
- Reliable
If you meet all the requirements please present your application with full curriculum and contact information, email, Phone number and Skype ID
Breve descripción del trabajoThe Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services. Schedule’s appointments, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
