Delivery Project Executive

The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-Centricity, team growth and well-being and operational rigor. Reporting to the Delivery Leader, the incumbent will be accountable for in-scope Business Process Outsourcing (BPO) services and processes for one of the key global accounts in Nicaragua. We are looking for a dynamic people leader who understands the - bigger picture-, and can balance strategic vision and thought leadership with execution excellence.
Essential Job Elements:
P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
Operations: Drive operational improvements for contact center operations, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.
Team management: Build and manage a high performing team. Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach and regular reporting.

Ciudad: managua