Jefe O Encargado De Call Center

The Team Lead must manage a team of 20+ advisors and help them be successful by ensuring behavioral based coaching and feedback mechanisms, with focus on customer experience and satisfaction.

• Performance management
• The Team Lead must ensure good attendance.
• Attrition management for the team.

? 1-2 years of Experience in Customer Service Leader is a plus
? 85% English skills
? Schedule flexibility
? Excellent Customer Service skills
? Strong background in leading a Team of high performing individuals
? Good people management skills
? Leadership and coaching skills
? Focus on key deliverables in a timely manner