Ejecutivo De Call Center

Trainer will deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front line representative level employees.

Duties and Responsibilities:

• Observe, teach, and co-teach new-hire and on-going training.
• Conduct formal walk-through of training materials and work with a Senior Trainer on course development as necessary.
• Monitor student progress throughout duration of training, providing coaching and developmental feedback.
• Determine continuation of employment eligibility for students through performance feedback process.
• Facilitate transition of students from training to work environment, ensuring competency levels are sufficient.
• Participate in client meetings for material and curriculum updates as well as ensure appropriate changes are included in future classes.
• Work closely with Lead Trainer to develop classroom delivery strategies including multi-media preparation.
• Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques.
• Review classroom agendas, timelines, and content flow as necessary to deliver effective training to students.
• Complete daily tracking including end-of-day course evaluations and trainee assessments.
• Provide basic support for technical and systems training.
• Summarize course and trainer evaluations for management review.
• Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring.
• Other duties as assigned.

Requirements:

•Associate’s degree in related field or advanced vocational training with two to four years related experience; or High school diploma or equivalent with three or more years of related work experience.
•Previous experience in a Call Center is required.
•Understanding of learning principles
•Strong written and oral communication skills.
•Must have proficiency with various software applications programs including Microsoft Word, and Excel.