Agente De Servicio

Great careers are made every day, at IBEX Global!

Do you enjoy interacting with people? Are you a natural problem-solver? Do you have the gift of gab?! If this is YOU, come be a part of our growing team!
IBEX Global is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits.

Responsibilities:

Our customer service advisors perform the following tasks:
• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer

Requirements
- High school diploma or the equivalent
- Basic computer skills
- Ability to multi-task
- Excellent verbal and written English skills
- Police Record issued in the last 60 days
- INSS Historical