Jefe O Encargado De Call Center

Evaluates the quality of the calls based on the client Standards. Delivers Quality Compliance Reports weekly and monthly, also provides training, coaching and feedback to Advisors and leaders at the account.

Minimum 2 years of experience in this position, advance English level and tech savvy (Computers)

Key Accountabilities:
• Sets, assists and performs calibrations with peers and account leaders.
• Builds, delivers and follows up improvement Plans for Advisors and line of business assigned.
• Must complies with self-guided training, evaluations volume, and feedback deliverance quota.